Black Oil Spout

All machines supplied by RocwooD are warranted to be free from defects in material and workmanship from the date of sale to the original purchaser for a period of 12 months.

This warranty covers 12 months domestic use, business or continuous use will invalidate this warranty. All goods must be examined on receipt, please examine all machines and packages, if there is any damage or short shipment sign ‘Damaged’ or ‘Detail any item not received’ and notify both RocwooD Warranty Department by email and the carrier within 7 days of any damage or missing parts. No claims will be accepted after this time.

RocwooD will arrange collection of faulty goods within the first 60 days and thereafter it will be a return to base warranty (the customer must return and we will check, if found faulty the machine will be repaired and returned back to the customer. If found to be faulty and we cannot repair then we will refund or replace).
The warranty offered by RocwooD is limited to the making good by repair or replacement for the purchaser any part or parts found, upon examination at our workshop, to be defective under normal use and service due to defects in material or workmanship. Returned machines must be complete and unexamined.

This warranty does not apply to any part of the goods, which has been subjected to misuse, abuse, improper or abnormal use, negligence, alteration, modification & accidental damage.

Warranty on hoses is limited 6 months and does not include hoses which have suffered external damage.

RocwooD shall have no liability or responsibility to the purchaser or any other person or entity with respect to any liability, loss, or damage caused or alleged to be caused directly or indirectly by the goods.

Economic loss or extra expense due to unit damage/failure is not covered under the Warranty.
Under no circumstances is RocwooD liable for any indirect, incidental, or consequential damages due to unit damage or failure.

All units require periodic maintenance, as outlined in the unit’s Operation Manual, and it is the responsibility of the customer to perform regular maintenance. Failure to properly maintain the unit and perform regular maintenance may void the Warranty.

Last updated 09/09/2024