Adventure Duffel Bag – 90L Capacity

Covered: All OverBoard® branded products purchased from 2019 onwards.

Covered: Defects in materials and manufacture – the things down to us – as caused by normal and reasonable use.

Covered: The product itself.

Not covered: Damage inflicted ‘unreasonably’ – from abrasions, holes, tears, burns, animal attacks, neglect, not following the product instructions, accidents, and such. However, we may be able to repair some damage with patches or specialist glues and adhesives.

Not covered: Items you put inside that become damaged. However, parts of the world won’t allow such an exclusion so this may not impact you.

Not covered: Broken buckles, zips or lost components like straps. But we can normally replace such parts for free with a small charge to cover shipping costs.

Not covered: If the alleged fault is shown not to exist following testing or examination.

Our warranty protects the owner of this item. If you bought it and kept it then that’s you. If you gave or sold it to someone, then it’s them. And it lasts for 5 years from the date of first purchase after you have registered your product with us.

Absolutely ‘yes’. The only way to benefit from this extended warranty is to register your product within 90 days of purchase/receipt. 

During the warranty period, if the product turns out to be substandard we will –

• Repair it without charge.
• If repair is not possible, we will replace it.
• Even cover your cost of returning an item that proves faulty.

The warranty does not limit your protection from consumer law in your own country or state.

You’ll prove the date you bought it. So keep your receipt safe and pass it on if the item changes hands.

To raise a claim, click on the Make A Warranty Claim Now button at the bottom of this page and fill in all the details.

Give us as much information as possible about your concern, including photographs.

We’ll aim to get back to you within 24 hours, Monday to Friday. If you have not heard from us within 2 business days, check your junk folder. If there’s nothing there email us at [email protected].

If for any reason you are unable to submit the warranty claims form, please email [email protected] with as much information as you can.