Delivery Information

Delivery

Buxton’s offer free next working day delivery on orders over £75 ex. VAT (£90 incl. VAT) for the UK Mainland (excluding the Highlands and Islands). We also offer a Royal Mail service for smaller items which will be 2-3 working days.

Same Day Despatch

Orders placed before 3 pm are dispatched the same working day. After this time, orders are sent out the following working day. Orders received during weekends or on Bank Holidays will be processed on the next working day.

Please note all orders placed on a Friday will arrive the following Monday. However, you can purchase Saturday delivery for an additional charge.

Postage Costs Excluding the Highlands and Islands

Non-Mainland UK destinations will have a higher delivery charge and will be a two-day service. Royal Mail does not charge extra for Non-mainland areas.

Cancellation

If you wish to cancel your order, you can do so before 2:30 pm of the day of dispatch. After this time parcels can be returned of your own accord or a collection can be arranged for a charge. You can contact us on 01785 712397 or email us at sales@buxtons.net.

Not In?

Our couriers require a signature on receipt, and if you are not available to accept the delivery on two attempts, you will be required to cover any extra costs for redelivery. We can pass on your special delivery instructions to the courier if you are not in to receive your items, for example, leave with a neighbour, but in these circumstances, we are not responsible for any loss or damage. If you leave an email or phone number the courier, we will be able to offer you alternative delivery times.

If you are unavailable when Royal Mail tries to deliver your order, they’ll leave a ‘something for you’ card. The recipient can then collect the item from their local Customer Service Point or arrange a redelivery. Repeat failures of acceptance will require an additional delivery charge.

Oversized Items

Any items which are over 1.2m in length will have an extra charge from our carriers, and these include rakes, pole saws and strimmers. This additional charge will be indicated clearly on the website pages and in the shopping basket.

Times of high-demand (Christmas, New Year, Holidays, etc.)

Please note when our couriers are in high demand delivery times may be delayed. We cannot be held responsible for these delays.

To get the most up-to-date information about your delivery, we recommend tracking your order via it’s reference number, on either the DPD, DX, or Royal Mail website.

International Orders

Buxtons can ship to most countries. With our shipping calculator in the basket, you can find the delivery price by entering your address. If it does not appear, you can email us at sales@buxtons.net for a quote. Please note that if a large number of items are purchased, then we might have to contact you to cover the cost.

Machinery Orders

Handheld machinery below 1.2m in length is despatched at the same charge as standard parcels. For walk-behind and ride-on machinery, we offer delivery via our free white glove service. This service is only available for deliveries within 30 miles of our shop, and it entitles the purchaser to receive their machine fully assembled, fuelled, oiled and ready to work. The machine is delivered by our staff and in our own vehicles, when the machine is delivered, it is handed over with full instruction and demonstration. In the unlikely circumstances there were any problems with your machine, a member of staff will come out to process a repair or rectification.

STIHL Hand Over Policy

We supply and stock a wide range of STIHL products, most of which you can purchase online. However, STIHL restricts the shipping of a selected range of their products, which is their ‘Safety Hand-over Policy’ which STIHL dealers need to abide by.
STIHL’s policy allows the dealer to give their best customer service and handover the machine safely and with ease. The restricted items will be marked out on our website and unavailable to purchase outside the 30-mile radius of our showroom. However, if you live within the 30-mile radius, we can deliver these items to you for free with advice. Once ordered, we will contact yourself for a date which is convenient for you.
STIHL are keen to give our customers the best service they can have, and we hope you can understand the delivery restrictions.