Warranty statement
Introduction
As an industry-leading tool manufacturer, Kress is committed to your satisfaction. Our commitment to you, the original purchaser, is simple: satisfaction from an issue-free tool. In fulfilling our commitment, Kress is pleased to offer you warranty coverage based on the terms below. Kress will, through its authorized dealer network, repair or replace any part or tool that is determined to be defective due to issues in materials or workmanship within the warranty period from the date of the original purchase. Warranty coverage begins on the original retail date and extends only to the original purchaser. If your Kress product requires warranty repair, proof of purchase will be necessary. Please keep record of this transaction.
If your Kress product is determined to be defective due to issues in materials or workmanship within the warranty period, we will do one of the following:
- Replace or repair all defective parts,
- Repair a defective unit, or
- Replace the unit with a new or reconditioned unit.
Customer responsibility
It is the customer’s responsibility to use the tool according to the operator’s manual and to maintain the equipment in accordance with all maintenance instructions. If by chance you happen to experience a defect in material or workmanship, we recommend removing the tool from use and ceasing its operation until it can be inspected and serviced by a Kress dealer or authorized service center.
Warranty coverage
This Warranty is subject to the following conditions:
- The tool has not been misused, abused, neglected, altered, or modified.
- The tool has not been serviced or repaired by anyone other than a Kress authorized dealer or service center.
- Defect or damage to the tool has not resulted from use of accessories or parts that are inappropriate for normal operation of the tool, or that are not designed for use with the tool.
- The tool has been subjected to reasonable and normal wear and tear only.
- The tool has not been used for rental purposes except as part of a rental program administered by a registered Kress dealer.
- The tool has not sustained damage through contact with foreign objects, corrosive or otherwise damaging chemicals, or accidents.
- Warranty coverage periods can be found below.
Your warranty does not cover:
- Normal wear and tear resulting from use of the product.
- Failure to maintain the tool in accordance with operating instructions.
- Failure to the Cyber Tank when it is used in the rain or wet condition.
- Improper maintenance or handling of the tools, including overloading the tool.
- Replacement of accessories or parts intended to wear out or be replaced after their useful life, including but not limited to blades and chains, etc.
- Rental of replacement equipment during the repair period.
- Freight and handling charges for service parts.
- Repairs performed by anyone other than a Kress dealer or authorized service center.
- Lost business, lost profits, or other consequential damages.
THIS WARRANTY IS IN LIEU OF ALL OTHER EXPRESS WARRANTIES. ANY IMPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN DURATION TO THE DURATION OF THIS WARRANTY. KRESS SHALL NOT BE LIABLE FOR ANY INCIDENTAL NOR CONSEQUENTIAL DAMAGES.
Warranty Coverage |
---|
Category | Professional / Commercial Use | Residential / Home Use |
---|
Commercial Equipment (**Except parts listed in the comment below) |
60 V Commercial Equipment (models start with KC) | 2 + 3 years or 300 + 450 hours of use* (whichever comes first) | 2 + 3 years* |
Batteries and Chargers |
CyberPack™ Commercial Batteries KAC804, KAC805, KAC810, KAC811 | 5 + 3 years or 2000 + 1000 charging cycles* (whichever comes first) | 5 years |
CyberTank™ Portable Power Station KAC875E, KAC877E | 5 + 3 years or 1200 + 800 charging cycles* (whichever comes first) | 5 years |
CyberCapsule KAC815 | 3 + 2 years or 800 + 400 charging cycles* (whichever comes first) | 3 years |
CyberPack Nano KAC800 | 3 + 2 years or 800 + 400 charging cycles* (whichever comes first) | 3 years |
Commercial chargers | 3 + 2 years* | 5 years |
Accessories and Parts |
Commercial AC power management KAC859E, KAC859B | 2 years |
Energy Accessories KAC900, KAC903 | 1 year |
Energy Accessories KAC929.X | 5 years |
Other accessories and parts | 6 months |
*The warranty period can be extended if owner completes registration within 30 days from the date of purchase.
**Following parts of 60 V Commercial Equipment have limited warranty period for 1 year: Lawn Mower: Dustproof Cover, Front Wheel Assembly, Drive Motor, Lower push handle, Rear Roller Shaft, Tire, etc; Other Tools: Gear Box, Aluminum Tube, Planetary Gear, Pump, Auxiliary Handle, etc;
***Applicable to products purchased after January 1, 2024
Warranty repair
All repairs must be completed by an authorized Kress dealer or authorized service center within the Europe. For warranty coverage, please visit your local authorized Kress dealer or authorized service center. This warranty does not replace, but is in addition to, your statutory rights. Some jurisdictions may provide additional protections; check your local law for statutory warranty provisions. This warranty does not apply to accessories supplied with the tool. This warranty applies only to the original purchaser and may not be transferred. All repairs and replacement tools will be covered by the warranty for the balance of the warranty period from the date of the original purchase.
Right to make changes
Kress reserves the right to make any changes to Kress products or warranty coverage at any time without incurring any obligation with respect to any product.